Citizen Complaint Procedure
The Jackson County Sheriff's Office goal is to improve the quality
of services provided, to promote a high level of public confidence,
and to enhance and maintain the professional integrity of this
department and its members. That is, the Sheriff's Office and its
employees will perform their duties within the boundaries of established
contemporary legal and ethical standards. The department has established
and promoted these standards through clear, written policy statements
and rules and regulations, and through the thorough and impartial
investigation of all allegations of misconduct or complaints regarding the
directives of the department.
A formal procedure to receive, document, and investigate all
citizen complaints allows the office to monitor and enforce
standards, and is the administrative statement that behavior
deviating from these adopted standards will not be tolerated.
With a meaningful and effective procedure for handling citizen
complaints, we believe citizen confidence in the integrity of
the office and its employees will be achieved and maintained.
It is the policy of the department to accept, document, review,
and investigate all instances of alleged misconduct, to include
complaints regarding the directives or procedures of the department,
and to equitably determine whether the allegations are valid
or invalid and to take appropriate action. All allegations of
misconduct will be investigated, regardless of whether initiated
by citizen complaint, other external agencies, internally generated,
or discovered through the internal review and administrative
processes of the department.
It should be understood that the department expects and receives
the highest degree of integrity from its members, and accordingly
presumes, unless evidence is discovered to the contrary, that
all employee actions are performed in good faith.
Procedures for Filing a Complaint Against an Employee of the Sheriff's Office
citizen complaints pertaining to departmental policies or procedures,
or that allege officer misconduct, shall be documented and investigated
by the department. Citizens who have complaints should expect
All complaints shall be accepted in a courteous, understanding,
and professional manner.
Complaints may be given in person, over the telephone, or in
From the Jackson County Sheriff's Office website, citizens may:
here for Printable Version
Fax, Mail or Deliverable Copy"
Fax # (850) 482 9017
form must either be hand delivered to the Jackson County Sheriff's Office
4012 Lafayette Street
Marianna, FL 32446
Mailed to the Jackson County Sheriff's
P.O. Box 919
Marianna, FL 32447
Forms will also be available at the Sheriff's Office.
complaints, or complaints from citizens who wish their names
to be held in confidence, shall be accepted for investigation.
Citizens offering anonymous complaints are advised that our
ability to investigate the complaint may be limited by their
receipt of a citizen complaint, the Office of the Sheriff
shall contact the citizen and advise him/her that the matter
is under investigation. If necessary, the citizen shall also
receive periodic status reports regarding the investigation.
Upon completion of the investigation, the citizen will receive
written notice of the final disposition of the case from the
Office of the Sheriff.
regarding the Jackson County Sheriff's Office Complaint Process may be directed
to the Office of the Sheriff, (850) 482-9624.